Returns & Exchanges

We want you to be satisfied with your purchase. If you aren't happy with your purchase, we are happy to refund you. The item must be returned unworn, undamaged, and with all tags. The return must be postmarked within 10 days from the date of original delivery in order to receive full refund or exchange - No Exceptions. Any products shipped after 10 days will be shipped back at customer's expense. The customer is responsible for return shipment cost as well as items lost or damaged, we recommend you insure your package and save tracking number. We request you please not use USPS for returns only use UPS, FEDEX, or DHL. Please be sure to include a copy of your receipt inside the package and indicate the exchange size needed or return request. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at Arianne Elmy's sole discretion. Refunds can take up to 21 days to return to the original payment method.

All in person purchases are final sale, no returns.

Items marked FINAL SALE are not eligible for refund, exchange, or store credit.

Promotional Sale Terms: Items bought using promotional sales codes or discounts are eligible for store credit or size exchange only. 

Please note, due to security and legal reasons we do not allow merchandise returned or exchanged by hand it must be sent through a mail carrier. We thank you for respecting our safety and the safety of others in our building.

 

For returns contact Hi@Arianne-Elmy.com

Please Send Returns/Exchanges to:

Arianne Elmy LLC
Attn: Returns/ Exchanges
330 W 38th St. 
Suite 1602
New York, NY 10018

Changes

If you wish to change your size, please send an email to Hi@arianne-elmy.com right away. Once the item has left our facility the item cannot modified.